EAS Warranty & Return Service
Trilithic’s warranty policy for Emergency Alert Systems (EAS) Equipment extends for two (2) years from the date of shipment, If covers mistakes or deficiencies in materials and workmanship.
Exclusions from coverage are for any of the following events occurring after the product has
- Defects or damage resulting from improper operation, storage, misuse or abuse, accident or neglect
- Contact with liquid or extreme humidity, sand or any comparable substance, or extreme heat
- Use of the product for any use other than those prescribed in the Trilithic operating manual for EAS equipment
- Damage resulting from service or modifications performed by a person or firm other than Trilithic, In. or those authorized by Trilithic, Inc. to perform such service on EAS equipment, including, but not by way of limitation, any such damage resulting from installation, testing or other adjustments to hardware or software, and damage resulting from the use of accessories or peripherals not authorized by Trilithic, Inc. for use in and with its EAS equipment.
In The Event of Product Failure
If the EAS product is diagnosed as having failed for reasons other than the exclusions listed above, please call 888-895-7629 and request an RMA (Return Merchandise Authorization) number.
All returned merchandise must have the symptom clearly identified in writing, signed by the authorized representative of the sender and attached to the failed product. All returned merchandise must bear the RMA Number clearly marked in large numerals on the outside of the shipping carton.
All such failed products must be shipped to: Trilithic, Inc. 9710 Park Davis Drive, Indianapolis, IN 46235
EAS products returned without an RMA number clearly marked are subject to a twenty percent (20%) processing fee.
Extended Hardware Warranty
Trilithic, Inc. offers an optional EAS warranty period extension of two (2) years on materials and five (5) years on workmanship from the expiration of the original warranty period. This option must be exercised at the time of the original product purchase.